Customer Care coordinator

Customer Care Coordinator\n\nLocation: Manchester\n Salary: Competitive + Benefits\n\nAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?\n\nWe are recruiting on behalf of a prestigious 5-star housebuilder for an experienced Customer Care Coordinator to join their busy and successful Customer Care team based in Manchester.\n\nThe Role\n\nAs a Customer Care Coordinator, you will be the first point of contact for homeowners, ensuring any issues are handled professionally and efficiently throughout the customer journey. Working closely with site teams, subcontractors, and internal departments, you will coordinate and manage customer enquiries, defects, and warranty issues to deliver an outstanding customer experience.\n\nKey Responsibilities\n\nManaging customer enquiries via telephone and email.\nLogging and coordinating remedial works using internal systems.\nLiaising with site teams, contractors, and suppliers to ensure timely resolutions.\nMonitoring and updating customers throughout the process.\nMaintaining accurate records and ensuring service levels are achieved.\nSupporting the wider Customer Care team with administrative duties.About You\n\nPrevious experience in a Customer Care Coordinator role, ideally within new build housing.\nExcellent communication and organisational skills.\nStrong administration and IT skills.\nAbility to manage multiple tasks and prioritise workloads effectively.\nCustomer-focused with a proactive and professional approach.\nExperience using CRM or defect management systems would be advantageous.What's on Offer?\n\nOpportunity to join a leading 5-star housebuilder.\nSupportive and collaborative working environment.\nCompetitive salary and benefits package.\nLong-term career development opportunitiesIf you are passionate about delivering outstanding customer experience, we would love to hear from you.